As the Cubs made their postseason run earlier this month, displaced fans from around the world started making travel plans for impending World Series at Wrigley Field Oct. 30 to Nov. 1. Now that the team’s been eliminated, those plans are rapidly being canceled. Southwest Airlines — known for its customer-friendly cancellation policy is being hit hard today.
“Our customer service team is completely overwhelmed this morning by phone calls from travelers looking to cancel flights to Chicago next weekend,” said Southwest CEO Gary Kelly. “And the calls are taking longer than normal because the customers are all sobbing uncontrollably.”